Avaya Desktop Wallboard R7 Base License

Put real-time contact center performance where teams can act on it. Avaya Desktop Wallboard R7 Base License gives supervisors and operations staff desktop access to wallboard data so they can monitor queue conditions, service levels, and staffing pressure as the day changes. This license is built for organizations that need immediate visibility without adding another layer of complexity to the environment. By surfacing live operational metrics on the desktop, it helps teams spot congestion early, respond faster to spikes, and keep service commitments in view across busy shifts. For Avaya environments, the value is in focused visibility. Instead of relying on periodic reports or switching between tools, users can keep critical performance indicators in front of them while they manage calls, staffing, and escalation paths. That makes it easier to maintain control in high-volume service operations where minutes matter. As a base license, it fits deployments that need a straightforward entry point for wallboard access and can be expanded as operational requirements grow. It is a practical choice for contact centers that want better day-to-day command of performance without overbuying features they do not need.