Avaya Aura CC6 Web Chat w/ Mul Peragt

Move customer conversations into a channel that fits how people actually buy and get support. AVAYA AURA CC6 WEB CHAT W/MUL PERAGT adds web chat capability to Avaya Aura Contact Center 6, giving service teams a direct way to engage visitors in real time while maintaining the operational discipline of an established contact center platform. For enterprise support organizations, web chat is more than a convenience feature. It creates a lower-friction path to service, helps reduce queue pressure on voice channels, and gives agents another way to resolve issues without forcing customers into a phone call. With multi-agent support, the solution is positioned for teams that need to distribute chat workload across a broader service organization rather than isolate it to a single queue. This is a practical fit for businesses that already rely on Avaya infrastructure and want to expand digital engagement without introducing a disconnected point solution. It supports a more balanced service model, where chat becomes part of the same operational framework as voice, routing, and agent management. For procurement teams, that means extending the value of the existing platform while keeping the deployment aligned with enterprise contact center requirements.