AVAYA Aura CC6 Email w/ Multi Per Agt

Keep customer email work moving through a controlled contact center workflow with AVAYA Aura CC6 Email w/ Multi Per Agt. This licensing package is designed for organizations that need to route, manage, and assign email interactions across multiple agents without losing visibility or process control. For teams handling service requests, case follow-up, and inbound correspondence at scale, the value is in disciplined coverage. Multi-agent licensing helps align access with operational demand, so supervisors can support distributed queues while maintaining a clear service model. That makes it a practical fit for enterprise environments where email is part of a broader customer engagement stack. Because this is a software licensing item rather than a standalone application, the purchase is about entitlement, deployment alignment, and operational fit. It is suited to organizations standardizing on Avaya infrastructure and looking to extend contact center email handling within that ecosystem. For procurement teams, the appeal is straightforward: a defined license path for a specific communications function, with the control and consistency expected in enterprise deployments.