AVAYA AI Virtual AGT BSC Sentiment Usage

Improve virtual agent performance with sentiment-aware usage licensing designed for customer interactions where tone changes the outcome. AVAYA AI VIRTUAL AGT BSC SENTIMENT USAGE adds a cloud-based AI capability that helps interpret customer sentiment during automated conversations, giving service teams more context for routing, response selection, and escalation decisions. For contact centers, that means fewer blind handoffs and better alignment between the virtual agent and the customer’s intent. When a conversation turns negative, sentiment signals can help trigger a faster path to human support. When the interaction stays positive, the system can continue guiding the customer without unnecessary interruption. This usage-based licensing model is built for organizations that want to extend AI into the front line of service without overcommitting to fixed capacity. It fits environments where every interaction has measurable value and where better context can reduce repeat contacts, improve containment, and protect customer experience at scale.