Avaya AV CX/EX SCORING BOT

Raise contact‑center quality and employee experience measurement accuracy with an Avaya Scoring Bot licensed for concurrent usage. The solution automates scoring of CX and EX interactions, tagging calls and messages with evaluation metadata that feeds quality dashboards and workforce optimization tools. Concurrent licensing aligns license expense to real usage — ideal for variable volumes or pilot projects — while adjustable plans let procurement increase or reduce capacity without long‑term overcommitment. Built to work within Avaya environments, the Scoring Bot exports standardized scoring metadata for downstream analytics, supports staged rollouts, and reduces manual QA hours. For enterprise buyers, the offering reduces operational load for quality assurance, shortens QA turnaround, and centralizes scoring data for compliance and reporting. Engage Avaya to confirm supported platform versions, integration methods, and enterprise SLAs.