Avaya APS Subs ASR/TTS for AEP Add-On ST SR

Bring speech automation into Avaya Experience Platform and give callers a more direct path through self-service. This APS subscription add-on adds ASR and TTS capabilities so users can speak naturally, receive spoken responses, and complete common tasks without waiting for an agent. The result is a cleaner IVR experience with fewer menu dead ends and better containment for repetitive requests. For operations teams, that means less pressure on live agents and a more consistent experience during peak call volumes. For IT leaders, it is a focused subscription that extends an existing Avaya environment rather than forcing a broader platform change. This add-on is well suited for contact centers that want to improve accessibility, modernize voice workflows, and support higher call volumes with more automation. When every second in the queue matters, speech services can make the difference between a stalled interaction and a completed transaction.