Avaya APS SUBS ASR/TTS for AEP Add-On PR GF 407820

Add speech intelligence to Avaya Experience Platform applications with this ASR/TTS subscription add-on. It enables automated speech recognition for capturing caller intent and text-to-speech for delivering dynamic prompts, confirmations, and guided self-service flows. That means fewer keypad-only paths, less friction in IVR navigation, and a better experience for callers who need fast answers. For infrastructure and contact center teams, this subscription is about control and consistency. Speech-driven workflows can reduce agent transfers, standardize call handling, and support more natural interactions without redesigning the entire voice stack. It is a practical fit for organizations that already run AEP and want to expand automation without adding unnecessary complexity. Because this is an add-on subscription, it is suited to environments where speech services must be licensed cleanly and aligned to existing Avaya deployments. The result is a more capable voice layer that supports self-service, routing, and customer engagement at enterprise scale.