AVAYA APS PKG-WFE Add Screen Pop

Name: AVAYA APS PKG-WFE Add Screen Pop
Brand: AVAYA
SKU: 410232
Price: 1689.94 USD
Availability: InStock

AVAYA|

MPN: 410232

Digital Delivery

$1,689.94$1,800.00

Request for QuoteCall 224-955-1644 for Sales

Available — Digital DeliveryInstant access after purchase

Authorized Dealer — Full manufacturer warranty

Save 8% with a Business Account

Exclusive pricing and Net-30 terms. Sign in or create a free account.

Create Free Business Account

Key Features

Adds screen-pop capability to Avaya Workforce Engagement (WFE)
Configures CRM field mapping and call metadata delivery
Includes verification across multi-channel interactions
Provides runbooks and rollback controls
Delivers a brief agent desktop training session

Provide immediate caller and interaction context to agents by adding screen-pop to Avaya Workforce Engagement (WFE) workflows. This services package configures screen-pop triggers, maps call metadata to CRM or desktop fields, and validates behavior across call types and channels. Engineers handle parameter tuning, rule creation and conflict resolution with existing desktop integrations. The result: reduced average handle time, fewer manual lookups, and improved first-contact resolution metrics. Delivered with test cases, configuration artifacts and a short training session, this add-on is intended for enterprises that require consistent agent context delivery and operational efficiency improvements beyond standard WFE setups.

Ideal For

Deliver CRM caller context to agents at call answer to reduce wrap time
Standardize desktop pop behavior across multiple queues and campaigns
Add screen-pop after a WFE deployment to improve agent efficiency
Validate screen-pop across SIP, PSTN and multichannel sessions before go-live

Why This Product

1Provides CRM field mapping and acceptance testing rather than a basic plugin install offered by cheaper options
2Includes documented rollback and runbooks to reduce operational risk during change windows
3Validates behavior across multi-channel sessions unlike lightweight integrations
4Includes brief training and handover to ensure operational adoption, reducing hidden support costs

Professional Services

Service Type	Integration and Configuration
Remote Onsite	Remote delivery with optional onsite configuration
Duration Hours	Varies by integration complexity hours
Provided Support	Configuration, testing and handover
Service Duration	Integration engagement (term varies by contract)
Service Location	Customer site, remote or hybrid
Product Supported	Avaya WFE and desktop CTI integrations
Service Description	Screen-pop add-on for Avaya WFE: configuration, CRM mapping and testing

Purchasing this for your business?

Business account holders on Professional Services typically save 8% vs. retail pricing. Create a free account to see your price.

Wholesale pricing below retail

Net-30 terms for qualified businesses

Volume discount tiers

Dedicated account representative

Saved payment methods & PO support

Priority order processing

Create Free Business Account

Frequently Asked Questions

What does 'screen-pop' deliver to agents?▾

Screen-pop presents caller and interaction metadata on the agent desktop at answer, reducing manual lookups and improving first-contact resolution.

Which CRMs can you map fields to?▾

This service supports mapping to customer CRMs where integration interfaces are available; specifics require review of the CRM and connector availability during scoping.

Is this delivered remotely or onsite?▾

Standard delivery is remote with optional onsite configuration based on customer requirements and site access.

What deliverables are included?▾

Deliverables include configuration artifacts, mapping documentation, acceptance test results, rollback procedures and a short agent-desktop training session.

AVAYA APS PKG-WFE Add Screen Pop

Key Features

Ideal For

Why This Product

Professional Services

Purchasing this for your business?

Frequently Asked Questions

Related Products

1 Ipo Cd Rts 24x7 Apr Nbd 500 V2

AVAYA IPO C/D RTS 8X5 - 360G7 1YPP 1 Year Support

1 Ipo Cd Rts 8x5 Apr 4h 500 V2

1 Ipo Rts 24x7 Apr 4h 500 V2

1 Ipo Rts 24x7 Apr Nbd 120g7

AVAYA APS PKG-WFE Add Screen Pop

Key Features

Ideal For

Why This Product

Professional Services

Purchasing this for your business?

Frequently Asked Questions

Related Products

1 Ipo Cd Rts 24x7 Apr Nbd 500 V2

AVAYA IPO C/D RTS 8X5 - 360G7 1YPP 1 Year Support

1 Ipo Cd Rts 8x5 Apr 4h 500 V2

1 Ipo Rts 24x7 Apr 4h 500 V2

1 Ipo Rts 24x7 Apr Nbd 120g7