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Create Free Business Account| Mpn | 431024 |
| Vendor | AVAYA |
| Category | software-services/professional-services |
| Product Name | APS PKG SMSMGR UPGX1 NEW SRVR |
| Provided Support | Engagement-based migration support |
| Service Type | SMS Manager upgrade and migration to new server |
| Remote Onsite | Remote or onsite delivery |
| Duration Hours | Variable by scope hours |
| Service Duration | Per engagement (scope-defined) |
| Service Location | Customer site or remote |
| Service Description | Discovery, migration planning, data and configuration migration, testing, cutover and handoff for Avaya SMS Manager to a new server |
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Yes. The engagement includes validated export/import procedures and post-migration verification to ensure message store integrity and message accessibility.
Remote delivery is supported and commonly used; onsite presence can be included where physical server access or local coordination is required, as defined in the engagement scope.
Downtime depends on environment size and migration complexity. The initial assessment defines expected service windows and a rollback plan to minimize user impact.
Yes. The engagement includes integration testing for connected systems to verify end-to-end message flows and reporting after migration.
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