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Create Free Business Account| Product Supported | AVAYA APS / OCP / POM solutions |
| Bundle Support | Optional transition to support contract after implementation |
| Provided Support | Implementation support during engagement |
| Service Type | Implementation |
| Remote Onsite | Remote and onsite delivery available |
| Duration Hours | null hours |
| Service Duration | Project-based (scope defined in statement of work) |
| Service Location | Customer premises and remote |
| Service Description | AVAYA APS package for OCP hybrid POM implementation |
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The package includes engineering services to configure POM in a hybrid OCP topology, validation testing, operational runbooks, and knowledge transfer. Scope and deliverables are defined in the statement of work.
Delivery is primarily remote but can include onsite commissioning and cutover support where required. Onsite activities are specified in the project statement of work.
Success is measured against pre-defined acceptance criteria and scripted test cases that validate provisioning, failover, and operational readiness, plus signed handoff of runbooks and training completion.
Yes. We document configuration and handoff artifacts to enable migration to a support contract; optional transition services can be included in the SOW.
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