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Create Free Business Account| Service Type | Consulting — Custom Reports |
| Remote Onsite | Remote delivery with optional onsite workshops |
| Duration Hours | To be defined hours |
| Service Duration | Custom — defined per engagement |
| Service Location | Customer site and remote engagements |
| Product Supported | Avaya reporting and analytics components (customer-specific) |
| Service Description | Requirements capture, report development, integration mapping, validation, and operational handover for Avaya reporting needs |
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The engagement produces production-ready reports and dashboards tailored to your KPIs—examples include SLA performance, capacity/utilization, contact-center metrics and executive scorecards.
Integrations are mapped and documented as part of the engagement. The consultant defines required extracts, query logic and API endpoints; final integration work can be included in the SOW or handed over to your integration team.
Yes. Deliverables include report specifications, sample datasets, implementation guidance and runbooks to support operational maintenance and future changes.
Yes. The service includes integration mapping to BI and monitoring tools; final integration implementation can be part of the engagement scope or executed by your BI team with provided artifacts.
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