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Create Free Business Account| Mpn | 389500 |
| Vendor | AVAYA |
| Category | Professional Services |
| Product Name | APS PKG-CMS BASIC SYS PLAT MGR |
| Product Supported | Avaya CMS |
| Covered Period | 12 months |
| Provided Support | Platform management and escalation |
| Service Type | Platform Management |
| Remote Onsite | Remote |
| Service Duration | 12 months (renewable) |
| Service Location | Remote (with optional onsite as add-on) |
| Service Description | Twelve-month remote platform management for Avaya CMS including audits, patch coordination, reporting and escalation. |
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The contract includes scheduled remote configuration audits, patch coordination guidance, quarterly health reports, a named escalation contact, and remote troubleshooting assistance.
Yes. The service is primarily remote; onsite visits can be added as a paid add-on during scoping to address hardware or high-touch remediation.
Patching is coordinated with your change-control calendar. Avaya engineers provide guidance, risk scoring for changes, and recommended windows to minimize user impact.
No. This package augments your operations with audits, escalation, and guidance while preserving your team as the primary operator of the platform.
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