Avaya APS PKG CCAAS AWE AQM ADD ON

Sustain contact-center analytics during platform upgrades and operational change by integrating AQM metrics into Avaya OneCloud Workforce Engagement (AWE). This add-on service configures AQM data feeds, validates schema and timestamp integrity, and maps contact and media attributes so supervisors and analysts see consistent dashboards. Engineers run test ingest cycles, troubleshoot data drops, and provide a prioritized remediation plan that reduces time spent reconciling reports. Deliverables include a configuration workbook, data-mapping documentation, test logs, and an executive summary with recommended next steps for scale and governance. This package is designed for teams that already use Avaya CCaaS and AWE but require formalized AQM ingestion, faster time-to-value, and lower operational risk than an ad hoc integration.