Avaya APS CCAAS All Media Advanced IMP 100 STS

Keep customer conversations moving across every channel with this Avaya CCAAS package designed for advanced all-media engagement. Built for cloud contact center environments, it supports 100 STS and helps standardize how teams manage interactions across voice and digital touchpoints. For organizations running high-volume service operations, the value is control. This package is suited to enterprises that need predictable contact handling, tighter operational alignment, and a licensing model that maps cleanly to scaled deployment. It is a practical fit when you need more than basic call handling and want a package aligned to advanced customer experience workflows. Because it sits within Avaya’s contact center portfolio, it is positioned for teams that already understand the operational cost of inconsistent routing, fragmented channels, and limited service visibility. This package helps support a more disciplined customer engagement model without adding unnecessary complexity to procurement or rollout planning.