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Create Free Business Account| Country Of Origin | Service - not applicable |
| Mpn | MPN 406535 |
| Vendor | AVAYA |
| Category | Professional Services |
| Product Name | APS PKG-ACO REM TRNG TRBL HELP DESK |
| Product Supported | ACO |
| Service Type | Training |
| Remote Onsite | Delivery Method: Remote |
| Duration Hours | hours |
| Service Duration | Per engagement (contact sales) |
| Service Location | Remote / virtual lab |
| Service Description | Help-desk troubleshooting training for ACO |
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Frontline support agents, Tier 1 technicians and service desk leads responsible for initial incident intake and resolution should attend. The content is tailored to improve first-call resolution and escalation discipline.
Pre-engagement scoping aligns labs and scenarios to the modules and configuration present in your deployment. Coordinate objectives and provide access details when ordering to ensure relevance.
Yes. The engagement delivers playbooks, decision trees and runbooks that capture the diagnostic steps and escalation criteria covered during the sessions.
Yes. Coordinate combined scoping with Avaya or your reseller to bundle administrator and help-desk curricula for a comprehensive operational readiness program.
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