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Create Free Business Account| Platform Support | Avaya |
| License Type | Perpetual |
| Voip Support | Yes |
| Email Hosting | No |
| Screen Sharing | No |
| Instant Messaging | No |
| Recording Support | No |
| Video Conferencing | No |
| Software Name | APS PKG- ACM WFOWFM CONN NEW |
| Software Version | NEW |
| Deployment Model | On-premises |
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It connects Avaya ACM call operations with workforce management workflows so staffing and telephony activity can be coordinated more closely.
It is intended for enterprise contact centers, service desks, and operations teams using Avaya infrastructure.
No. This package is focused on workforce management connection within Avaya communication workflows, not general collaboration tools.
It helps align staffing decisions with call demand, which supports more controlled operations and better service consistency.
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