Protect networking and communications appliances with a compact, high-response maintenance package designed for urgent recovery. AVAYA APS PKG- ACM QM CONN_B maps to an Appliance Maintenance Gold Plus extended service that provides one month of depot-based coverage with 24x7x4 business-hour response and advance parts replacement. For environments where a short-term, high-assurance support window is required—during migrations, peak demand cycles, or interim warranty gaps—this service supplies predictable parts logistics and vendor-managed escalation. Delivery includes access to web and phone support, email support pathways, and parts replacement workflows to minimize mean time to repair. Confirm eligibility, return authorizations, and specific depot locations with your Avaya account representative before purchase.