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Create Free Business Account| Product Supported | Avaya HCS / Cognigy |
| Provided Support | Consultative implementation support |
| Service Type | Implementation |
| Remote Onsite | Remote or On-site |
| Duration Hours | null hours |
| Service Duration | Per engagement (TBD) |
| Service Location | Customer site / Remote |
| Service Description | Cognigy text environment implementation and integration with Avaya HCS, including configuration, testing, and knowledge transfer. |
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The engagement includes Cognigy environment configuration, integration with Avaya HCS for message routing and session persistence, test execution with representative scenarios, and operational runbooks plus a knowledge-transfer session.
Cognigy platform licensing is not included. This service focuses on implementation and integration; any required Cognigy licenses must be acquired separately.
Session continuity is validated through controlled tests that verify message sequencing, session affinity, and handoff behavior; test evidence and remediation steps are provided as part of the deliverables.
Yes. The service configures and validates text-channel routing and message handling for multiple channels, with scoping aligned to the channels you request during the engagement.
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