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Create Free Business Account| Product Supported | Avaya Contact Center CCM (base add-user pack) |
| Provided Support | Implementation support through acceptance |
| Service Type | Implementation Service |
| Remote Onsite | Remote and Onsite |
| Duration Hours | Varies (hours defined in SOW) |
| Service Duration | Custom (defined in SOW) |
| Service Location | Customer site or remote |
| Service Description | Technical scoping, provisioning, validation and training |
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This engagement covers scoping, configuration of CC Base CCM add-users (MPN 412853), integration with directory and telephony systems, validation of call flows, and administrator training, concluding with documented acceptance criteria.
Duration is defined in a mutually agreed Statement of Work based on environment size, integration points, and customer objectives; hours and milestones are documented prior to start.
Delivery can be remote, onsite, or hybrid depending on customer preference and scope; the Statement of Work will list required onsite activities where applicable.
Deliverables include an implementation plan, configuration artifacts, validation test results, runbooks, training materials and a signed acceptance report.
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