Avaya AES SFDC R1 Conn User New

Bring Avaya telephony events into Salesforce workflows with AES SFDC R1 Conn User New. This entitlement is designed for organizations that want agents to work from a single customer view while keeping call handling tied to CRM activity. For service teams, the benefit is practical: faster context at the moment of interaction, fewer application switches, and a more controlled path from inbound call to customer record. That can improve response quality, reduce handling friction, and help supervisors standardize how agents engage with customers. Because this is a user-based connection license, it fits environments where CRM integration is a core part of the contact center architecture. It is especially relevant for teams already invested in Avaya infrastructure and Salesforce as the system of record for customer engagement. Use it to support agent productivity, align telephony with CRM workflows, and keep customer interactions anchored to the data your team already trusts.