Avaya AES SFDC R1 CONN BASE NEW 389224

Bring Salesforce and Avaya telephony into a single operational flow with AES SFDC R1 CONN BASE NEW. This base connection license is designed for organizations that need dependable CTI integration between CRM activity and call handling, helping agents move faster while keeping customer records and interaction data aligned. For contact centers and service teams, the value is in precision. Instead of forcing agents to switch between systems, this license supports a cleaner connection between Salesforce workflows and Avaya call events, improving response consistency and reducing friction during high-volume interactions. It is a practical fit for environments where CRM context matters as much as voice performance. Because this is a base connection license, it suits teams planning a controlled deployment model with clear licensing boundaries. That makes it easier for procurement and IT to map usage to seats, align with rollout phases, and maintain a predictable software footprint. For enterprises standardizing on Avaya and Salesforce, it provides a focused path to integrate the two platforms without overbuying capabilities they do not need.