AVAYA NT9Z75CA Aura Contact Center R7 Supervisor Upgrade

Add a supervisor upgrade entitlement to an Avaya Aura Contact Center Release 7 environment. Supervisors work within the contact-center supervisor role to oversee agent activity and service operations; this item addresses that role rather than a generic end-user communication license. Its R7 designation ties the entitlement to the Release 7 software generation. NT9Z75CA applies to an existing Avaya Aura Contact Center R7 deployment when adding or transitioning supervisor access. The upgrade designation is important when evaluating the entitlement against the site's current contact-center licensing position. It represents software functionality for contact-center supervision, not a server, phone, headset, network appliance, or physical endpoint accessory. For contact-center administrators, the key fit criteria are the installed Avaya Aura Contact Center release and the need for supervisor functionality. The entitlement is specifically scoped to the supervisor role in the AACC R7 environment. Agent capacity, recording, messaging, and other contact-center functions are separate capabilities from the supervisor upgrade designation.