Avaya IPO C/D RTS 8X5 APR NBD 120G7

Reduce operational risk for IP Office 120G7 deployments with a one‑year post‑purchase support package that pairs business‑hours technical assistance with next‑business‑day advanced parts replacement. This plan provides covered organizations with 8x5 access to Avaya technical resources for problem diagnosis and remediation guidance while guaranteeing APR NBD for eligible field‑replaceable components. The predictable SLA and parts commitment shorten mean time to repair for hardware faults and lower exposure to prolonged voice service interruptions. Choose this support level when you need formalized, vendor‑backed coverage for core telephony infrastructure — especially in distributed sites where replacement parts logistics drive recovery time. The offering is scoped to the named 120G7 product family and is designed to complement internal staffing by providing vendor escalation and parts fulfillment without shifting to 24x7 support overhead.