Keep deployed AudioCodes systems operational under production voice loads with an on-site maintenance bundle engineered for rapid recovery. This Care Pack delivers 24 x 7 x 6 Hour response commitments, parts and labor replacement, and defective media retention across a three-year term. The service emphasizes physical repairs and field dispatch to minimize service disruption and maintain uptime for critical UC and SBC infrastructures. Procurement receives a single SKU for multi-site deployments and predictable maintenance costs; operations teams gain guaranteed field response windows and retained defective media for compliance and forensic needs. Choose this package when you require scheduled on-site intervention, parts availability, and a vendor-backed escalation path that lowers mean time to repair for telephony and session border controller platforms.