| Shipping Weight | 0.00 lb |
| Covered Period | 12 months following purchase |
| Support Provided | Pre-scheduled maintenance window and/or after-hours service |
| Bundle Support Type | Requires a valid support contract |
| Service Characteristic | 1-hour minimum, 15-minute increments, 5-hour maximum per use |
| Service Type | Remote configuration and change management |
| Delivery Method | Remote service |
| Duration (Hours) | 16 hours |
| Service Duration | Valid for 12 months following purchase |
| Service Location | Remote |
| Service Description | Remote Configuration and Change Management Services |
| Certification Vendor | AudioCodes |
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PS-CCM-16 includes 16 hours of AudioCodes Remote Configuration and Change Management Services. Sessions must be scheduled, start at a 1-hour minimum, may increase in 15-minute increments, and cannot exceed 5 hours for a single use.
Yes. This service entitlement is valid for use only with a valid AudioCodes support contract. It can be scheduled for a pre-arranged maintenance window and/or an after-hours service period.
The 16 service hours are available for use during the 12 months following purchase. Each engagement requires scheduling, with a minimum session length of 1 hour and a maximum of 5 hours per single use.
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