AudioCodes ACM-VOCA-76/M36 36-Month 24x7 Support Service

Establishes a committed 36-month ACM service period for the associated AudioCodes product. ACM-VOCA-76/M36 combines ACTS 24x7 support with AHR, joining continuous technical-support availability and a hardware-replacement component under one service entitlement. It is a support service rather than a physical appliance, intended to accompany eligible AudioCodes voice infrastructure. Use this service term where an AudioCodes voice environment requires access to technical support at all hours. ACTS 24x7 provides the around-the-clock support element, while AHR addresses hardware replacement for covered equipment. This combination is relevant to communications environments where voice gateways, session border controllers, or related infrastructure are maintained as operational services. The defining characteristic of this ACM offering is its committed 36-month duration. It differs from shorter support periods by setting coverage for three years and explicitly including both AHR and ACTS 24x7. Match the entitlement to the AudioCodes product and coverage scope it is intended to support before applying the service term.