AUDIOCODES ACM-OVOC-111/M36 36-Month OVOC Support Service

Keep the applicable OVOC service entitlement under a committed 36-month maintenance period with ACM-OVOC-111/M36. The package combines 24x7 AudioCodes Customer Technical Support (ACTS) with Advanced Hardware Replacement (AHR), giving the covered environment both a technical-support channel and a named replacement component. It is a service offering rather than an OVOC software or hardware product. Use this term where an OVOC-111-associated environment requires continuous support coverage throughout a three-year period. ACTS 24x7 denotes around-the-clock access to the vendor technical-support service, while AHR identifies the advanced hardware replacement element included with the package. Those two named components matter when the supported environment must retain maintenance coverage beyond standard business hours. Within the ACM service range, this configuration is distinguished by its committed 36-month covered period and its inclusion of both 24x7 ACTS and AHR. Select it for the matching OVOC-111 support association, not as a standalone management application, appliance, or spare unit. The service code records the defined coverage combination for the linked product and maintains that service relationship for the stated term.