AudioCodes ACM-MP-101/M36 36-Month 24x7 Support

Maintain service continuity across your AudioCodes environment with 36 months of committed support coverage. This plan combines 24x7 assistance with AHR and ACTS, giving infrastructure teams a defined support structure for operational issues, troubleshooting, and lifecycle planning. For organizations running voice and communications services where downtime carries real cost, a committed support term reduces uncertainty. It helps standardize procurement, align support with refresh cycles, and keep escalation paths clear when issues arise outside normal business hours. That matters when the platform sits behind customer-facing calling, contact center operations, or internal collaboration services. This support offering is designed for teams that value predictable coverage over ad hoc break-fix purchasing. By extending support for 36 months, it supports budget planning and reduces the risk of gaps in coverage during the product lifecycle. The 24x7 model is especially relevant for distributed environments and global operations that cannot wait for next-business-day response windows.