
| Product Supported | Data center operation software |
| Bundle Support | Technical support |
| Covered Period | 3 years |
| Provided Support | Phone support |
| Service Characteristic | Electronic service delivery |
| Service Type | Software support contract |
| Remote Onsite | Remote |
| Duration Hours | N/A |
| Service Duration | 3 years |
| Service Location | Remote |
| Service Description | Support contract for data center operations covering up to 1,000 racks |
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It provides a 3-year software support contract for data center operations with coverage sized for up to 1,000 racks.
Yes. The contract is designed for rack-heavy data center deployments where support consistency matters across a large footprint.
Support is delivered remotely through vendor technical support channels, including phone support.
A defined support term helps reduce downtime risk, improves response discipline, and gives operations teams predictable coverage for critical infrastructure.

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