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Create Free Business Account| Category | software-services/professional-services |
| Mpn | AT-TQM6602 GEN2-NCA5 |
| Vendor | Allied Telesis |
| Product Name | NET.COVER ADVANCED - 5 YEAR FOR AT-TQM6602 GEN2-05 |
| Provided Support | New Releases Update, Web Knowledge Base Access, Web Support, Email Support, Phone Support, Parts Replacement |
| Service Sub Type | Electronic; Physical |
| Service Main Type | Exchange |
| Service Response Time | 1 Business Day - Advance Parts Replacement |
| Service Type | Advanced Maintenance (Net.Cover Advanced) |
| Remote Onsite | Service Depot (Depot Exchange) |
| Service Duration | 5 Years |
| Service Location | Service Depot |
| Service Description | Depot-based exchange and parts replacement with 1 Business Day advance parts delivery; includes web, email and phone support plus new release updates |
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No. Net.Cover Advanced for this SKU is a depot-based exchange service. Failed units are handled via service depot and advance parts exchange rather than onsite technician dispatch.
Advance parts replacement is provided with a 1 Business Day response time as specified in the service terms to minimize appliance downtime.
Yes. The plan includes entitlement to new release updates for supported firmware and software during the service term.
Contact Allied Telesis support via phone or web support channels; the depot exchange process and serialized parts tracking will be coordinated through the support portal.
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