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Create Free Business Account| Mpn | MPN 3EY10063AB |
| Vendor | Alcatel‑Lucent Enterprise |
| Product Name | TS BASIC SUPPORT PACK 10 TICKETS |
| Product Supported | Alcatel‑Lucent Enterprise systems and software |
| Support Hours | Varies by ticket and vendor policy |
| Covered Period | Ticket-based (term varies by redemption) |
| Provided Support | Technical support tickets (incident-based) |
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Each purchased ticket is consumed when you open an incident or service request with Alcatel‑Lucent Enterprise. Tickets are tracked by case number in the vendor portal; procurement can view remaining credits and case history.
This 10-ticket pack provides access to vendor technical support and escalation, but guaranteed response times depend on the ticket severity and vendor policy. Confirm SLA details at redemption.
Tickets may be used for fault diagnosis, configuration guidance, and standard troubleshooting. Feature requests or project work may require a separate engagement.
Redeem tickets by opening a support case through Alcatel‑Lucent Enterprise’s support portal and quoting the MPN 3EY10063AB and your entitlement reference provided at purchase.

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