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Create Free Business Account| Mpn | SW5N-OAWAP574 |
| Vendor | Alcatel‑Lucent Enterprise |
| Category | Software Services / Support & Warranties |
| Product Name | 5 YR END CUSTOMER SUPPORT SOFTWARE FOR ONE OAWAP 574 |
| Sku | SW5N-OAWAP574 |
| Product Supported | OAWAP 574 |
| Support Hours | 24x7 |
| Covered Period | 5 years |
| Provided Support | 24x7 phone support, problem diagnosis, portal access, software updates |
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Yes. The contract includes entitlement to software updates and upgrades issued by Alcatel‑Lucent Enterprise during the five‑year coverage period.
Yes. This SKU provides 24x7 phone support for initial contact and escalation.
No. Each SKU covers support for a single OAWAP 574 unit. For multiple units, purchase the corresponding quantity of SKUs or a volume agreement.
On‑site services are not included in this software support SKU. On‑site or advanced spare services require a separate statement of work or additional service SKU.

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