
Exclusive pricing and Net-30 terms. Sign in or create a free account.
Create Free Business Account| Pricing Type | Partner support subscription |
| Product Supported | OAWAP1351 |
| Support Hours | 24 hours, 7 days |
| Covered Period | 3 years |
| Support Channel | Phone and support portal |
| Provided Support | 24x7 phone support; problem diagnosis; support portal access; software updates/upgrades |
| Service Location | Remote and portal-based |
| Service Description | Remote problem diagnosis and support coordination |
Business account holders get access to exclusive pricing, volume discounts, and dedicated support. Create a free account to get started.
24x7 phone support provides continuous access to Alcatel‑Lucent Enterprise technical staff for initial triage and problem diagnosis, plus case creation and routing through the support portal. It does not include on-site field service unless separately contracted.
Yes. This partner support subscription includes entitlement to software updates and upgrades released by Alcatel‑Lucent Enterprise during the three-year coverage period.
Authorized partner contacts use their Alcatel‑Lucent Enterprise credentials to log into the support portal, open cases, track progress and upload diagnostics. Portal access is part of the PW3N-OAWAP1351 package.
On-site service is a separate offering. Contact your Alcatel‑Lucent Enterprise account manager or authorized partner to add on-site response or advanced field services to this subscription.

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