ACT! ACTPRMSUP12S Annual Unlimited Incident Support

Keep an ACT! Cloud environment for 1–4 users under an annual support entitlement with no fixed incident limit. ACTPRMSUP12S covers a 12-month period and aligns to the stated small-user service tier. Its scope is support coverage, so the useful selection criteria are user count, annual term, and unlimited-incident designation rather than hardware interfaces or appliance capacity. The unlimited-incident characteristic distinguishes this service from a support option that assigns a finite number of cases. During its covered year, the entitlement is defined around unlimited incidents for the supported 1–4 user environment. That combination provides a clear boundary: this is the tier intended for a small cloud deployment, not a general hardware maintenance item or a software license for additional users. Select this service when the deployed ACT! Cloud user group falls within the 1–4 range and annual support coverage is needed. The service period is annual rather than monthly, and the incident allocation is unlimited rather than stated as a quantity. These three details—platform category, user tier, and coverage term—are the practical checks for matching the service to the environment it supports.